SHIPPING POLICY

 

All our orders are processed and shipped out within 1-2 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. Please allow 1 to 4 hours for the tracking information to update.

* Some of our delivery partners may not provide tracking number.

Location	Business Days
Victoria (Melbourne Metro)	1 – 5
New South Wales (Sydney Metro)	1 – 7
Queensland (Brisbane Metro)	3 – 7
South Australia (Adelaide Metro)	3 – 7
Western Australia (Perth Metro)	3 – 15
Tasmania	3 – 15
Northern Territory	7 – 15

 

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

* Please note that our service may not be available for certain remote areas.

* Please be advise that parcel cannot be delivered on PO BOX.